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What to Do When Your App Crashes on Startup After an Update

Experiencing app crashes right after an update? You're not alone. Learn about common causes and practical steps to resolve the issue quickly.

3 min read

If your app crashes immediately after an update, you’re not alone. This issue can stem from bugs in the new version, conflicts with existing software, or compatibility problems with your device. Fortunately, there are specific troubleshooting steps you can take to resolve the issue and regain access to your app.

Why is my app crashing after the update?

Several common reasons can lead to an app crashing right after an update. The new version may contain unresolved bugs, or there might be software conflicts with other applications or the operating system. If your device's operating system is outdated, it may not be compatible with the latest version of the app, causing crashes. Additionally, insufficient storage space or memory can lead to performance issues, including crashes.

How to troubleshoot the crash?

Follow these steps to troubleshoot the app crash:

  1. Clear the app's cache.
  • For Android: Go to Settings > Apps > select the app > Storage > Clear Cache.
  • For iOS: There is no direct cache clearing option, but you can offload the app in Settings > General > iPhone Storage > select the app > Offload App.
  1. Restart your device.
  1. Uninstall and reinstall the app. - Uninstall the app by pressing and holding its icon until the option appears, then select Uninstall or Delete App. - Reinstall it from the app store.
  1. Check for system updates. - For Android: Go to Settings > System > System Update. - For iOS: Go to Settings > General > Software Update.

Can I revert to the previous version?

If the app continues to crash after troubleshooting, you might consider reverting to a previous version:

  1. For Android users, older versions of apps can often be found on trusted websites like APKMirror or APKPure. Download the APK file of the previous version.
  1. Before installation, ensure that you have allowed installations from unknown sources in your device settings, typically under Settings > Security.
  1. Install the downloaded APK. Keep in mind that reverting to an older version may expose your device to security vulnerabilities that have been addressed in later updates.

When should I contact support?

You should contact app support if:

  • The app still crashes after trying all troubleshooting steps.
  • You encounter error messages that you cannot resolve.
  • The app is critical for your daily tasks and ongoing issues are unacceptable. Check the app's official website or app store listing for support contact information.

How to prevent future crashes?

To reduce the likelihood of experiencing crashes after future updates, consider these practices:

  • Always verify compatibility with your device before updating the app.
  • Read the update notes provided by the developer to identify known issues or changes.
  • Ensure your operating system and other apps are updated to the latest versions to avoid conflicts.
  • Maintain sufficient storage space on your device.

Conclusion

If you've tried these steps and the app continues to crash, reaching out to support may be your best option. Keeping your device and apps updated, along with being cautious during updates, can help prevent similar issues in the future.