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How to Fix Microsoft Store Error 0x80073cf9 After Driver Update

If you're encountering Microsoft Store error 0x80073cf9 after a driver update, don't worry. This article walks you through the steps to revert the update and reset the Store for smooth operation.

3 min read
A Windows 11 laptop showing the Microsoft Store interface

If you're facing Microsoft Store error 0x80073cf9 after updating your device drivers, this typically indicates that the Store is unable to function correctly due to issues introduced by those updates. Fortunately, you can resolve this problem by reverting the problematic driver update and resetting the Microsoft Store. Follow the steps outlined below to fix the error and restore normal functionality.

What does error 0x80073cf9 mean?

Error 0x80073cf9 is an indication that the Microsoft Store is having trouble operating, which often occurs after device driver updates. Users may experience symptoms such as the Store failing to load, crashing unexpectedly, or being unable to download or update applications.

How to check for problematic device driver updates

To determine if a recent driver update caused the error, follow these steps:

  1. Open the Settings app by pressing Win + I.
  1. Navigate to Update & Security > Windows Update.
  1. Click on View update history to see a list of recently installed updates.
  1. Look specifically for any driver updates listed under the Driver updates section and note the dates they were installed. If you find a driver update that coincides with the onset of the error, it could be the source of the problem.
The Windows 11 settings app open showing update options

Step-by-step guide to fix error 0x80073cf9

To resolve the error, follow these steps:

  1. Revert the problematic driver update: - Open Device Manager by right-clicking the Start button and selecting it from the list. - Expand the category for the device whose driver you recently updated (e.g., Display adapters). - Right-click the device and select Properties. - Go to the Driver tab and click on Roll Back Driver. If this option is greyed out, it indicates that there’s no previous driver to roll back to.
  1. Reset Microsoft Store: - Press Win + R to open the Run dialog. - Type wsreset.exe and press Enter. This will reset the Microsoft Store cache. - Wait for the process to complete, then try to open the Microsoft Store again.

How to verify the fix worked

To confirm that the fix resolved the error, perform the following:

  1. Open the Microsoft Store to check if it loads without any issues.
  2. Attempt to download or update an application from the Store to ensure all functionalities are working as expected.
  3. If the Store operates normally, the issue has been resolved.

Tips to prevent similar errors in the future

To reduce the risk of encountering error 0x80073cf9 again, consider these practices:

  • Regularly update your drivers: Use Windows Update or visit the manufacturer's website to keep drivers current, but always check for compatibility first.
  • Create a system restore point: Before applying any updates, make a restore point so you can revert your system if necessary.
  • Monitor driver updates: Keep a record of what updates are being installed, particularly for critical components like graphics or network drivers.

Conclusion

If you continue to experience issues after following these steps, consider seeking assistance from Microsoft Support or checking community forums for additional troubleshooting tips.